Privacy policy

🔒 PRIVACY POLICY – THELEELA’S STORE

Last Updated: November 2025

This Privacy Policy describes how TheLeela’s Store (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from theleelas.in.
By using our website, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit or shop at TheLeela’s Store, we may collect:

  • Personal Information: Name, contact number, email address, shipping & billing address.

  • Payment Information: Processed securely through Razorpay (we do not store your debit/credit card, UPI, or bank details).

  • Order Information: Product details, order amount, date, and delivery status.

  • Technical Data: IP address, browser type, device information, and cookies for better site performance.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders

  • Communicate order updates via WhatsApp or email

  • Respond to customer support queries

  • Send marketing or promotional messages (only if you opt in)

  • Improve website experience and service quality

3. PAYMENT SECURITY

All online payments are handled by Razorpay, which follows PCI-DSS and industry-grade SSL encryption standards.
Your financial details are directly processed by Razorpay and are never stored on our servers.

4. DATA SHARING

We do not sell, rent, or trade your personal data.
We only share necessary information with:

  • Shiprocket and courier partners (for shipping your order)

  • Razorpay (for secure payment processing)

  • Email / SMS providers (for order updates and notifications)

All third-party partners are required to protect your data under applicable Indian laws.

5. COOKIES

We use cookies to enhance browsing, remember preferences, and analyze site traffic.
You may disable cookies in your browser, but some features may not work properly.

6. DATA RETENTION

We retain your information only as long as required to:

  • Fulfill your order and support services

  • Comply with legal, tax, or accounting obligations

7. YOUR RIGHTS

You can request to:

  • Access, correct, or delete your data

  • Opt out of promotional emails or messages
    To do so, contact us at support@theleelas.in.

8. THIRD-PARTY LINKS

Our website may include links to third-party platforms like Instagram, WhatsApp, or Razorpay.
We are not responsible for their privacy practices or policies.

9. POLICY UPDATES

We may update this Privacy Policy periodically. All changes will be reflected on this page with a revised “Last Updated” date.

10. CONTACT US

For any privacy-related questions or requests:
📩 Email: support@theleelas.in
📱 WhatsApp: +91 99776 14556
📍 Address: Vijay Nagar, Indore, Madhya Pradesh – 452010, India
🕓 Business Hours: Monday – Saturday, 10 AM – 6 PM