Ethereal Mist Draped Ombre Gown

No Refunds — Only Exchange

We do not offer refunds. Exchange is allowed only within 24–48 hours of delivery.

✔ When Can You Exchange?

You can request an exchange if:

• Size issue
  
• Wrong product received
  
• Damaged product received
  

(Required size must be in stock.)

📞 How to Request?

Inform us within 24–48 hours of delivery:

📱 WhatsApp: +91 99776 14556

📩 Email: support@theleelas.in

Shipping Charges

• Size issue:
  
  Return shipping (customer → store) paid by customer.
  
  Replacement shipping (store → customer) paid by us.
  
• Wrong / Damaged item:
  
  Both-side shipping paid by TheLeela’s Store.
  

Condition Requirements

To approve exchange, product must be:

• Unused, unworn & unwashed
  
• All tags intact
  
• Original packaging
  
• Damage/wrong item claims must include photo/video proof
  

Not Eligible For Exchange

• Sale or discounted items
  
• Accessories, innerwear, personal items
  
• Altered or customised products
  
• Used, washed or damaged products
  

Store Credit (If Exchange Not Available)

If size/product unavailable, we’ll issue Store Credit:

• Value = product price
  
• Valid for 3 months
  
• One-time use
  
• Not cash-convertible

TheLeela’s Store does not provide refunds.

If you face any issue with the product, we will gladly assist you with an exchange as per our guidelines.

• Orders are dispatched within 3–5 working days.
  
• Delivery time: 5–10 days (India only).
  
• A tracking link will be shared once your order is shipped.
  
• If delivery fails due to an incorrect address or unavailability, re-shipping charges will apply.